Security & Fraud

I think my card has been stolen — what do I do?

Cancel your card instantly and get a free replacement.

Open the Apex app and tap 'Card' → 'Card lost or stolen'. This immediately cancels the card so it can't be used, and we'll post a free replacement to you (arrives in 3–5 working days).

You can keep spending in the meantime using Apple Pay, Google Pay, or a virtual card.

If you don't have access to the app, call our 24/7 fraud line on 0330 000 0000.

I've been scammed. Can Apex help?How does Apex keep my money safe?Does Apex offer 3D Secure?What should I do if I get a suspicious message claiming to be from Apex?Can I use Apex if I've been a fraud victim before?

I think my card has been stolen — what do I do?

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