Security & Fraud

I've been scammed. Can Apex help?

How to report a scam and when reimbursement applies.

Yes. Open the app, tap 'Help' → 'Report a scam'. Our fraud team is available 24/7 and will guide you through next steps.

Under the Contingent Reimbursement Model (CRM) code, Apex customers who fall victim to an Authorised Push Payment (APP) scam are eligible for reimbursement if they took reasonable care.

Report as soon as possible — we can sometimes recall funds within minutes.

I think my card has been stolen — what do I do?How does Apex keep my money safe?Does Apex offer 3D Secure?What should I do if I get a suspicious message claiming to be from Apex?Can I use Apex if I've been a fraud victim before?

I've been scammed. Can Apex help?

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